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Knowledge base
Delivery
Delivery Methods
4
Last order dates for Christmas
Delivery Options
European Delivery Costs
Rest of the World Delivery Costs
Delivery FAQs
8
Where is my order?
Tracking delivery
Can I track my delivery overseas?
Order confirmation
Customs charges and import duties
View all 8
Launch FAQs
Launch FAQs
6
How does your launch promo work?
How will payment be taken?
When are successful entrants notified?
I haven't received my email confirming entry
Payment issues
View all 6
Site Policies
Terms & Conditions
12
WHO WE ARE
PLACING AN ORDER
DESCRIPTION AND PRICING OF GOODS
DELIVERY AND RETURNS
GENERAL
View all 12
Other Policies
6
Third Parties
Fur Policy
Covid-19 Information
Guide To PEGI Ratings
Customer Service Opening Times
View all 6
Privacy and Cookies Policy
1
PRIVACY AND COOKIES
LX - Returns & Refunds
Returns
6
Extended Christmas Returns Policy
Return Online - UK
Return Online - Non UK
Return - Bought in store
Can I exchange an order?
View all 6
Refunds
1
When will I receive a refund?
Brand Partner Returns
1
RETURNS - BOUGHT FROM A BRAND PARTNER
SP - Financial Services
Studio Pay
1
What is Studio Pay?
Orders & Payments
Completed Orders
7
Wrong/Faulty item received
I'm missing item(s) from my order
Why has my order/item(s) been cancelled?
My order has been cancelled, but it appears that I have still been charged
I haven’t received my gift card
View all 7
Placing Orders
9
What payment options are accepted?
What is payment authentication?
Payment issues
Why is my bank showing two charges for my order?
Can I use my gift card online and in store?
View all 9
Product info
5
How do I find my size?
Item out of stock?
Is there a limit to how many products I can buy?
Size Guide
Product Information
My Account
Getting Started
6
How do I register for an account?
How do I create or change my password
How do I create or change my email address?
How do I buy online?
How do I pre-order an item?
View all 6
Technical Issues
5
Add to safe sender list
I’m having problems signing in. What can I do?
I'm experiencing issues using the website
I'm experiencing issues with the App
How can I change details and marketing preferences?
Recognition
0
Black Friday
Help
5
Black Friday - How do I qualify?
Black Friday - When will I receive my Black Friday voucher?
Black Friday - What if I return an item?
Black Friday - When can I use the Black Friday voucher?
Why is my Black Friday order taking longer than expected to arrive?
