Back to site
Back to site
Submit ticket
How can we help you?
Knowledge base
Delivery
Delivery Methods
3
Delivery Options
European Delivery Costs
Rest of the World Delivery Costs
Delivery FAQs
9
Where is my order?
Tracking delivery
Can I track my delivery overseas?
Order confirmation
Customs charges and import duties
View all 9
Orders & Payments
Completed Orders
5
Wrong/Faulty item received
I'm missing item(s) from my order
Why has my order/item(s) been cancelled?
My order has been cancelled, but it appears that I have still been charged
I haven’t received my gift card
Placing Orders
9
What payment options are accepted?
What is payment authentication?
Payment issues
Why is my bank is showing two charges for my order?
Can I use my gift card online and in store?
View all 9
Product info
4
How do I find my size?
Item out of stock?
Is there a limit to how many products I can buy?
Size Guide
Launch FAQs
Launch FAQs
6
How does your launch promo work?
How will payment be taken?
When are successful entrants notified?
I haven't received my email confirming entry
Payment issues
View all 6
My Account
Getting Started
7
How do I register for an account?
How do I create or change my password
How do I change details such as my payment/contact preferences?
How do I create or change my email address?
How do I buy online?
View all 7
Technical Issues
3
Add to safe sender list
I’m having problems signing in. What can I do?
I’ve found an issue with your website.
Recognition
0
Site Policies
Terms & Conditions
12
WHO WE ARE
PLACING AN ORDER
DESCRIPTION AND PRICING OF GOODS
DELIVERY AND RETURNS
GENERAL
View all 12
Other Policies
5
Third Parties
Fur Policy
Covid-19 Information
Guide To PEGI Ratings
Customer Service Opening Times
Privacy and Cookies Policy
1
PRIVACY AND COOKIES
LX - Returns & Refunds
Returns
5
Return Online - UK
Return Online - Non UK
Return - Bought in store
Can I exchange an order?
Can I return more than one order in the same parcel?
Refunds
2
When will I receive a refund?
Why have I been refunded for an item instead of it being exchanged?
Brand Partner Returns
1
RETURNS - BOUGHT FROM A BRAND PARTNER
-->
