Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
Returns & Refunds
ReturnsReturn Online - Non UK
For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used and the original packaging and swing tickets, where applicable, need to still be in place. You can return these items via our returns portal, by clicking the link below.START A RETURN
Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
Select your preferred return option (Print returns label at home or in-store options). Once you have processed your return in the portal you're ready to post it off.
You'll get an email once we receive your returned item.
If your item exceeds 10kg in weight, please contact Customer Services.
For your and our safety; if your items are glassware or crockery, please email pictures to us and don't send anything back until we've been in contact with you.
Please note: Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
Good to know...
Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!
Please allow up to 14 days for any refunds to appear in your account. We will send you an email when your refund has been processed.
Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).
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