Delivery FAQsWhy has my order/item returned to sender?
Our delivery partners will attempt to deliver your order three times.
Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.
Occasionally, an order gets damaged in transit and can't be delivered.
You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.
If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.
Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it.
If you require the items, we would ask you to place a new order.
Did you find it helpful?Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Did you find it helpful?Send feedbackThanks for the feedback. We will improve this article.
- Delivery Methods