Launches FAQs

How does your launch promo work?
1. During the Launch Period, find the product and select the size/colour that you require from the options and click 'Enter Draw'.  2. If you are...
Wed, 10 Aug, 2022 at 11:03 AM
How will payment be taken?
Once you enter the Launch, we take a pre-authorisation only. The funds are on hold in your account and should show up as a pending payment which is either r...
Wed, 10 Aug, 2022 at 11:03 AM
When are successful entrants notified?
Once all entries are received and the draw is closed, the successful entrants will be notified within five days. In some cases, only entrants which are suc...
Wed, 10 Aug, 2022 at 11:03 AM
I haven't received my email confirming entry
The order confirmation can take up to 5-10 minutes to arrive, please also to make sure to check your junk mail.
Wed, 10 Aug, 2022 at 11:03 AM
Payment issues
If you have been unsuccessful in winning the competition, please allow up to 3-5 working days for the pending funds to be released back in your account.  I...
Wed, 10 Aug, 2022 at 11:03 AM
What are the Launches T&C's?
You can find the full launches terms and conditions here
Tue, 23 Aug, 2022 at 9:58 AM