How can we help you?

1. During the Launch Period, find the product and select the size/colour that you require from the options and click 'Enter Draw'.  2. If you are a...

Once you enter the Launch, we take a pre-authorisation only. The funds are on hold in your account and should show up as a pending payment which is either r...

Once all entries are received and the draw is closed, the successful entrants will be notified within five days. In some cases, only entrants which are suc...

The order confirmation can take up to 5-10 minutes to arrive, please also to make sure to check your junk mail.

If you have been unsuccessful in winning the competition, please allow up to 3-5 working days for the pending funds to be released back in your account.  I...

You can find the full launches terms and conditions here