Delivery FAQs

Where is my order?
If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in?...
Wed, 27 Jul, 2022 at 11:51 AM
Tracking delivery
In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email. Sta...
Wed, 27 Jul, 2022 at 11:52 AM
Can I track my delivery overseas?
We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of...
Wed, 27 Jul, 2022 at 11:52 AM
Order confirmation
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you...
Wed, 27 Jul, 2022 at 11:53 AM
Customs charges and import duties
If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order ...
Wed, 27 Jul, 2022 at 11:54 AM
Why is my order late?
Depending on what delivery option you selected your order might still be out for delivery. Standard Delivery - three (3) to seven (7) days. Next Day Deliv...
Wed, 27 Jul, 2022 at 11:54 AM
Why has my order/item returned to sender?
Our delivery partners will attempt to deliver your order three times.  Sometimes there might be problems finding or accessing the delivery address, and if ...
Wed, 27 Jul, 2022 at 11:55 AM
I’ve not received my parcel, yet the status says it’s been delivered
Sorry to hear you're having problems with your order. If the courier was unable to reach you when they tried to deliver your goods, they may have deli...
Wed, 27 Jul, 2022 at 11:55 AM
Corona Virus (covid-19) - Deliveries
Keeping our customers, staff and business partners safe is our top priority. We are operating our business as usual, with additional health and safety step...
Wed, 27 Jul, 2022 at 11:56 AM