Returns
- I'm experiencing issues using the returns portal I'm struggling to loginWe're sorry to hear you are experiencing problems with our returns portal, please see below fo...
- I need to return an item bought online You have 28 daysto return your item You pay from £4.99 per return Once returned, allow14 days to be refunded ...
- Can I cancel or make changes to my order? I need to cancel my orderWe start processing orders straight away, so we may not be able to stop your order before it...
- Return an item bought online, shipped from a brand partner You have 28 daysto return your item You will need to pay for the returns postage Once returned, allow14 days t...
- Can I exchange an order? No, we do not exchange items.In the event you change your mind, you may be able to return an online item for a full r...
- Can I return more than one order in the same parcel? No. Please return each order separately and include any packaging that forms part of the goods with your valid proof ...
Refunds
- When will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our ...
- How will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation e...
- I can't see a refund on my bank statement Please allow 7 days for the refund to appear in your bank account.